VELI TRIP
Privacy Policy
At Veli Trip, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains the types of information we may collect when you use our website, submit an enquiry or make a booking, and how that information may be used.
1. INFORMATION WE COLLECT
Depending on how you use Veli Trip, we may collect information such as:
• Your name
• Email address
• Phone or WhatsApp number
• Travel dates
• Number of guests
• Booking and enquiry details
• Hotel, resort or activity preferences
• Information you voluntarily provide when contacting us
We may also collect basic technical information about how visitors use our website, such as browser, device and website usage information.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to your enquiries
• Process and manage bookings
• Communicate with you about your booking
• Check availability with hotels, resorts and activity providers
• Arrange requested travel services
• Provide customer support
• Improve our website and services
• Maintain appropriate business and booking records
• Meet applicable legal or regulatory requirements
3. SHARING YOUR INFORMATION
Where necessary to arrange a requested service, we may share relevant booking information with hotels, resorts, activity operators, transfer providers or other service providers involved in fulfilling your booking.
We only share information reasonably necessary to process or provide the requested service.
We may also disclose information where required by applicable law or a lawful request from an appropriate authority.
4. PAYMENT INFORMATION
If payments are processed through a third-party payment provider, payment information may be handled directly by that provider according to its own privacy and security practices.
Veli Trip does not intentionally store complete payment card details unless specifically required and appropriately secured.
5. DATA SECURITY
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet-based service can guarantee absolute security.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, accounting and applicable legal requirements.
7. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or analytics.
Where required, additional information about the cookies used by Veli Trip may be provided through a separate cookie notice.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services, including hotels, resorts, social media platforms and other service providers.
Veli Trip is not responsible for the privacy practices of external websites. We encourage users to review their privacy policies before providing personal information.
9. YOUR INFORMATION
You may contact us if you would like to ask about personal information you have provided to Veli Trip or request an appropriate correction or deletion, subject to any information we are required or permitted to retain.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, website or legal requirements change. The latest version will be published on this website.
11. CONTACT US
If you have questions about this Privacy Policy or how Veli Trip handles your information, please contact us using the contact details provided on our website.
This Privacy Policy explains the types of information we may collect when you use our website, submit an enquiry or make a booking, and how that information may be used.
1. INFORMATION WE COLLECT
Depending on how you use Veli Trip, we may collect information such as:
• Your name
• Email address
• Phone or WhatsApp number
• Travel dates
• Number of guests
• Booking and enquiry details
• Hotel, resort or activity preferences
• Information you voluntarily provide when contacting us
We may also collect basic technical information about how visitors use our website, such as browser, device and website usage information.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
• Respond to your enquiries
• Process and manage bookings
• Communicate with you about your booking
• Check availability with hotels, resorts and activity providers
• Arrange requested travel services
• Provide customer support
• Improve our website and services
• Maintain appropriate business and booking records
• Meet applicable legal or regulatory requirements
3. SHARING YOUR INFORMATION
Where necessary to arrange a requested service, we may share relevant booking information with hotels, resorts, activity operators, transfer providers or other service providers involved in fulfilling your booking.
We only share information reasonably necessary to process or provide the requested service.
We may also disclose information where required by applicable law or a lawful request from an appropriate authority.
4. PAYMENT INFORMATION
If payments are processed through a third-party payment provider, payment information may be handled directly by that provider according to its own privacy and security practices.
Veli Trip does not intentionally store complete payment card details unless specifically required and appropriately secured.
5. DATA SECURITY
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet-based service can guarantee absolute security.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, accounting and applicable legal requirements.
7. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or analytics.
Where required, additional information about the cookies used by Veli Trip may be provided through a separate cookie notice.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services, including hotels, resorts, social media platforms and other service providers.
Veli Trip is not responsible for the privacy practices of external websites. We encourage users to review their privacy policies before providing personal information.
9. YOUR INFORMATION
You may contact us if you would like to ask about personal information you have provided to Veli Trip or request an appropriate correction or deletion, subject to any information we are required or permitted to retain.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, website or legal requirements change. The latest version will be published on this website.
11. CONTACT US
If you have questions about this Privacy Policy or how Veli Trip handles your information, please contact us using the contact details provided on our website.